We love you.
We love your pets.
We want to keep everyone safe.
Companion installed a whole-clinic air sanitizer (hydro-peroxide plasma/ Ultraviolet) in our duct system, which will sanitize both the air and all surfaces within 6 hours, but will not stop person-to-person, closed-space virus transmission.
Non-Entrance will continue indefinitely. We don’t want our staff or clients to be part of any second or third “wave”.
Please, Stay-In Your Car and call us when you arrive.
Open-Hours + Days:
- Monday . . . . . 8 to 5pm
- Tuesday . . . . .8 to 6pm
- Wednesday . . 8 to 5pm
- Thursday . . . . 8 to 6pm
- Friday . . . . . . CLOSED
- Saturday . . . . 8 to NOON
- Sunday . . . . . CLOSED
We are condensing “Open” hours due to staff and staff-child-care needs. We apologize for the inconvenience.
All of us must limit face-to-face contact whenever possible.
We have to eliminate the close-confinement of the classic, “exam-room” visit so our staff stays healthy.
- Upon arrival at Companion, please remain in your vehicle and call us at 277-8888. The front door will be locked.
- You should remain in your vehicle for the entire visit.
- When you call, we will come get your pet(s) outside the hospital when the veterinarian or technician is ready. Please do not send personal items with your pet, only leashes and carriers will be accepted, and we may even use our own slip-leads.
- The Dr. or staff will call you with questions, options, and estimates.
- Payment is due when services are rendered, just like usual. Credit cards preferred. We are not writing credit card information down, as we can run them from over the phone.
- Please understand: NO CASH OR CHECKS (if at all possible).
- If you believe you must be inside Companion, please discuss that over the phone beforehand with the attending veterinarian. Understand we have the right to refuse. We have to keep our staff healthy. We do not want any staff or client to be part of any second or third wave.
- For food or medications, again, remain in your car and call 277-8888. We will deliver your order to your car as quickly as possible and take payment, ideally over the phone.
If you are not feeling well or may be at risk of exposure to Corona…
…AND your Pet is sick:
Let us know you are unwell so we can protect our staff. Pet hair can possibly hold virus, and it is unknown whether pets can re-pass corona back to humans. Then, ask a healthy friend or family member to transport your pet. Companion will assume the driver has your authorization to order services for you. If you need budget and option discussions, answer your phone so we can discuss them. Payment is due when goods & services are rendered.
** OR **
… your Pet is healthy: Consider waiting a month until you are well. Routine vaccines (other than Rabies) can be a little “overdue” with little risk.
In some circumstances, Companion has other ways we might help you and your pets without a trip: Telemedicine!
If you are an up-to-date client and patient, we can use phone, email, or even TeamViewer, Zoom, or Google Meet.
We *completely* understand if you want, or have to, cancel an appointment, but please tell us at least the day before the appointment. Demand is actually running high for appointments with heartworm, allergies flaring, new puppies and kittens, etc.
Consequently, “No Call, No Show” for an appointment may incur a fee.
We’ve never been through a Pandemic, either.
Kindness is how we all pull through.
Thank you for your understanding, patience, and patients while we follow guidelines passed down from the national AVMA and various Governments.
-Companion Animal Hospital Staff
Our current guide for what can be seen now:
- ANY Illness, ANY discomfort. From nose to tail, it should NOT wait. Even “just” an ear infection, or something that might seem mild at the moment, like scooting their anal glands, can get very serious if left unaddressed. Arthritis and allergies are unkind to just watch.
- Series of any vaccine (puppy/ kitten series, new adult).
- Rabies vaccine.
- Heartworm prevention and testing (mosquitoes are out there).
- Dental disease, dental surgery.
- Spay or Neuter surgery.
- Flea and tick preventatives.
- Boarding-required vaccines (eg: Kennel cough vaccine).
- Behavior consultations. Can be over the phone sometimes.
- GREY AREA: Lyme, leptospira, kennel-cough vaccines. These are annual dog vaccines, not usually fatal, but really unpleasant to catch.
May 26, 2020 and on = Everything.
Before then, we’re delaying these services:
- JUST a wellness exam. Call and we’ll add some time to the due date.
- JUST a vaccine your pet has had multiple times over their life before, like cat RCP, or the dog distemper combo. When this is all under control, we will sweep our database for “missed” vaccines and send out reminders again.
- Voluntary Grooming: Nail trim. Anal gland expression with no discomfort/scooting.